Senior Client Strategy Manager

Job description

At January, we're transforming the lives of consumers by bringing humanity to consumer finance. Our data-driven products help financial institutions streamline their collections, offering borrowers straightforward and compassionate solutions to regain financial stability and control over their lives. We're not just expanding access to credit – we're restoring dignity and giving millions of people the chance to achieve financial freedom. About the Role: As Senior Client Strategy Manager, you will turn client relationships into January's strategic differentiator - not just retaining accounts but unlocking insights that reshape how we build products and serve clients. You'll inherit 5-7 strategic accounts with strong potential and real operational gaps. Your mandate: build client management systems that scale without losing personal touch, shift us from firefighting to proactive partnership, and create the infrastructure that turns scattered client feedback into product decisions and market intelligence. Working alongside Operations, Product, Compliance, and Sales, you'll resolve complex issues with speed, surface patterns others miss, and identify expansion opportunities before clien...