Customer Service Support Coordinator - True Retail

Job description

Overview The Customer Service Support Coordinator role supports the Account Coordinator team by completing daily, weekly and quarterly administrative tasks including, but not limited to, order preparation, data entry, order shipment set up, maintaining department documentation, and department projects. Responsibilities: Essential Duties and Responsibilities include the following. Other duties may be assigned. - Help coordinate customer shipments with third party logistics teams. - Maintain information spreadsheets and database in Excel for tracking and analysis. - Assist in proofing department order information to ensure accuracy. - Matching and proofing incoming invoices for payment. - Process department credits and equipment returns. - Maintain electronic files for Key Account customers. - Scanning and sending information to customers. - Run and distribute daily, weekly and monthly customer and installer partner reports. - Run and distribute internal reports for upper management. - Assist Account Coordinators with timely processing of customer orders and ensure compliance with ordering requirements, as necessary. - Assist in processing production work orders and equipment convers...