Patient Concierge Officer - Bank

Job description

Job Description: Hospital Concierge Officer (Bank) Cromwell Hospital, London SW5 0TU £14.36 per hour Shifts will be Monday to Friday with varying shift patterns between the hours of 05:30am and 8pm. We make health happen: Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day. We are looking for a Hospital Concierge Officer who will provide an effective welcome service to all Patients, Consultants and Visitors. You will act as first point of contact ensuring that the highest level of customer care and service are always maintained in line with Cromwell Business Standards. You’ll help us make health happen by First point of contact to all visitors to the hospital. Using scheduling software to identifying Patients/Visitors welcome pathway requirements and facilitating next steps. Logging patient arrivals onto hospital system to monitor patient flow and manage any delay or wait times appropriately. Direct patients/visitors to the correct hospi...