HR Service Center Representative I

Job description

Overview: Provides Human Resources (HR) support to employees, former workers, and retirees. Responsible for partnership and collaboration with HR Centers of Excellence (COEs) when needed to work towards a resolution. Primary Responsibilities: - Function as the first point of contact for HR related inquiries by receiving and responding to incoming telephone calls and Service Now Tickets from employees, managers, former employees and retirees, in a timely and accurate manner. - Complete outbound calls to employees, managers, former employees and retirees as necessary to obtain needed information to resolve customer issues. - Assist employees and/or managers with the resolution of payroll related inquiries and discrepancies. - Support employees and/or managers regarding HR policy and procedure inquiries. - Provide support to employees and/ or managers with transactions and processes in the HRIS system including password resets, delegation, process review, annual event support, and general navigation. - Assist employees and retirees with benefits and benefit plans 401k, Employee Stock Purchase Plan, Pension, medical, dental, vision including enrollment to support their elections on cov...