Strategic Account Manager

Job description

Core Linen Services is a leader in hospital and hospitality laundry processing services around the country. Our focus is on service, quality and safety which enable our clients to provide essential services to their patients and guests. The Company operates across 20+ states and is a portfolio company of H.I.G. Capital, based in Miami, FL. Job Summary: Working as a Laundry Strategic Account Manager, you are responsible for being a resource, educator, trainer, and problem solver between each client/customer and Core Linen Services (CLS) management team to ensure that all aspects of the linen program are consistently achieved. Key Responsibilities: - Provides customer relationship integration at multiple levels to include issues related to quality, customer service, product utilization, billing and collection monitoring, analytics & information systems between Core Linen Services (CLS) and the customer’s facilities - Responsible for inventory management, linen par levels, and implementing Core’s Linen Cost Management systems and procedures - Addresses customer issues promptly with immediate follow up - Sets up and coordinates Linen Committee - Performs and manages internal distributi...