Assistant Slot Shift Manager

Job description

Responsible for providing superior service to Casino guests, managing the day-to-day slot operations on assigned shift. Provide a welcome, comfortable and friendly atmosphere to casino guests through positive interactions and ensuring assigned staff meet or exceed slot service standards - Develop slot players and host guests through guest recognition and slot marketing tools - Lead, develop, motivate, schedule and coordinate slot department staff in providing service to casino guests - Manage and resolve guest complaints in a manner that ensures guest satisfaction within the scope of their authority - Maintain knowledge of, and ensure, slot department employees adhere to procedures and policies as well as compliance with gaming regulations - Manage labor to provide superior service while maintaining cost effectiveness - Report any safety issues identified on property, take initiative to prevent accidents to guests and employees - Coordinate with security to detect and prevent attempts to cheat or damage slot machines - Provide positive reinforcement, counsel, discipline and performance evaluations in a timely manner, appraise, guide and instruct assigned staff as appropriate - Resp...