ServiceNow Specialist

Job description

Job Description: The ServiceNow Specialist is the digital backbone of People Services, Payroll & Operations (PSP&O). This role ensures that the global service platform (ServiceNow or equivalent) is optimised, user-friendly, and aligned to PSP&O’s ambition of delivering digital, streamlined, and compliant services worldwide. By designing workflows, driving automation, and managing integrations, the ServiceNow Specialist connects technology with the colleague experience, enabling PSP&O to scale services consistently and efficiently across all regions. WHAT YOU’LL DO: Platform Management Workflow & Automation Integrations & Data Colleague Experience Governance & Compliance - Own and manage ServiceNow platform configurations for PSP&O. - Maintain system performance, upgrades, and ongoing optimisation. - Ensure global consistency in workflows, forms, and data models. - Design, build, and optimise workflows that simplify and accelerate service delivery. - Drive Tier 0 self-service through chatbots, automated workflows, and knowledge articles. - Partner with People Services and Payroll teams to digitalise and reduce manual processes. - Integrate ServiceNow with Payroll, HRIS, Finance, and...