Supervisor, Guest Services

Job description

Supervisor, Guest Services Department: Guest Services: Employment Type: Seasonal - Full Time Location: Mt. McKinley Princess Wilderness Lodge Description: Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. The Guest Service Managers are the ultimate problem-solvers and a vital position for our hotel operations. You will oversee all guest service desk operations while providing excellent service to our guests and employees. The Guest Service Manager will apply knowledge of company products, optional tours, services, local information, policies, and procedures while supporting the overall goals of the company. RESPONSIBILITIES: - Supervise, train, and give regular performance guidance to reporting staff. - Provide excellent customer service and analyze guest situations, investigate problems and determine solutions within company policies, procedures, and guidelines. - Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations. - Create bookings, take payment, and process refunds for hotel rooms, amenities, and tours. - Process daily sales and oversee accounting procedures as they rela...