Care Delivery Experience Consultant

Job description

HealthPartners is hiring a Care Delivery Experience Consultant . The Care Delivery Experience Consultant partners with leaders to assess, design, and implement strategies that enhance patient and family experience. Serving as a subject matter expert in patient experience and patient and family‑centered care, the role recognizes employee engagement as a critical driver of a strong service culture. Primarily supporting Regions Hospital, with additional responsibilities across ambulatory clinics and other care settings as needed, the consultant analyzes patient experience and employee engagement data, along with other insights, to provide consultation, coaching, and training to leaders, clinicians, and staff. This role leads and manages multiple moderate to complex initiatives, ensuring solutions address meaningful needs and creates value for patients, families, and guests across care delivery settings. Through a consultative approach, the consultant collaborates closely with leaders and clinicians across the organization, builds trusted stakeholder relationships, and supports patient experience solutions aligned with organizational and business priorities. This role reports to the Di...