Client Services Dispatcher

Job description

Job Overview Are you passionate about exceptional customer service? Fetch-A-Tech is seeking a Client Services Dispatcher to be the friendly, professional voice for our customers. In this role, you’ll manage inbound and outbound calls, schedule and dispatch service appointments, and ensure every client feels heard, respected, and confident in choosing Fetch-A-Tech. If you thrive in a fast-paced environment and enjoy problem-solving while creating smooth, stress-free experiences for homeowners, this role is for you. Key Responsibilities: Serve as the primary point of contact for residential HVAC and plumbing clients via high-volume inbound and outbound calls Schedule, coordinate, and dispatch service appointments with a strong focus on urgency, efficiency, and customer satisfaction Quickly assess customer needs, identify service requests or concerns, and provide clear, confident solutions De-escalate customer concerns with professionalism, empathy, and a solutions-based mindset Maximize booking opportunities by confidently communicating service options and converting calls into scheduled appointments Maintain accurate, detailed records of all customer interactions in ServiceTitan whi...