Senior Customer Service Advisor- Complex Voice

Job description

Summary Press space or enter keys to toggle section visibility Location: Manchester: Job Family: Customer Service & Sales: Job Type: Full Time: Posted Date: 15-May-2026 Salary: £27,000 per year + 20% uplift for Sunday hours Are you great with people and want to make an impact for those that need you most? We’re looking for a highly skilled, customer-obsessed VIP Customer Service Agent to provide world-class service and issue resolution to some of our most complex and highly sensitive customers. You’ll be making sure every interaction exceeds expectations, driving exceptional experiences while capturing insights that support strategic business growth. As part of our VIP Customer Hub, you’ll manage complex queries and complaints, provide personalised support, and proactively enhance the customer journey for VIP customers across all services. Our team works across multiple channels to deliver seamless, top-tier service and collaborates closely with internal teams to shape future service delivery and customer engagement strategies. Your Schedule & Training: - Shifts: 37.5 hours per week, between 8am and 9pm, Monday to Sunday. Weekend work is part of the role (around 20% of your schedul...