Manager, Inforce Policyholder Services

Job description

The Manager, Inforce Policyholder Services leads policy-level servicing and contract administration across the Association’s life insurance and annuity products. This role is responsible for ensuring accurate, timely, compliant, and risk controlled execution of policy changes, disbursements, and complex servicing transactions, while fostering a strong service culture and driving operational excellence. This is a highly visible leadership role in a regulated environment, ideal for a seasoned insurance operations leader who combines technical expertise with people leadership, process discipline, and a commitment to exceptional member service. What You’ll Do: Under the direction of the Director of Operations, you will: Leadership & Team Management - Lead and support a team of inforce servicing professionals, including senior specialists and annuity-focused roles - Provide daily coaching, performance feedback, and development support to ensure high-quality, compliant outcomes - Manage workload allocation, PTO requests, timecards, performance evaluations, and corrective actions as needed - Foster a culture of accountability, compliance, documentation excellence, and member-focused servi...