Head of Claims & Benefits Operations

Job description

Location Designation: Hybrid - 3 days per week The Head of Claims & Benefits Operations, will drive operational excellence within Claims & Benefits and lead enterprise-wide service execution across Service Operations. This leader is accountable for the end-to-end performance of a large, complex organization of claims professionals, including the Claims Contact Center, Life Claims, Annuity Claims, and Waiver of Premium Claims. The organization is responsible for paying approximately $5 billion in claims annually and plays a critical role in delivering on New York Life’s promise to policyholders and beneficiaries during pivotal life moments. As a core member of the Service Operations Senior Leadership Team, this role guides and supports overall service strategy and execution, partnering closely with Service Experience, Technology, Risk, Compliance, Finance, and Field leadership to deliver a unified, customer-first service model. Key Responsibilities: Enterprise & Service Leadership: Set and execute the strategic vision for Claims & Benefits Operations in alignment with enterprise Service strategy and Service Operations SLT priorities. Serve as a senior member of the Service Operation...