Contact Center Specialist

Job description

Description POSITION SUMMARY: The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. The person in this position will present themselves professionally and position themselves as an organized, proficient, accurate individual as well as position themselves as goal and results oriented. ESSENTIAL Job Functions: - Maintain a pleasing and professional demeanor while addressing member concerns and questions delivered through the ACD lines from all inbound clients as assigned. - Initiate outbound calls, both sales and reminders, based on assigned campaigns. - Actively soft-sell credit union products and services by matching product/service benefits to the member’s needs. - Perform duties related to special projects requests. - Other duties as assigned. JOB qualifications: - Ability to work hours of Contact Center Operations as needed. - Working knowledge of Microsoft Office primarily Outlook, Excel, and Word. - Excellent interpersonal communication skills - D...