Customer Service Specialist

Job description

Customer Service Specialist Worcester, UK · Office-based · Full-time At Duetto, our customers are everything — and this role sits right at the heart of how we serve them. As a Customer Service Specialist, you’ll be the person our hotel, resort, and casino clients turn to when they need support, answers, and results. You’ll combine technical know-how with genuine care for the customer experience, keeping things running smoothly across accounts and making sure every interaction leaves clients feeling looked after. What makes us different?: Duetto is the hospitality industry’s leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world’s first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we’ve been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backe...