IT Manager - Desktop Support

Job description

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field agents and remote employees across the United States. This role is based in our Springfield, Illinois office and requires full-time onsite presence. The IT Manager, Desktop Support is responsible for delivering high-quality end-user support services, maintaining system reliability, and driving continuous improvement across desktop, virtual, and endpoint environments. This leader will combine strong technical knowledge with proven people leadership to develop staff, optimize support operations, and ensure support services meet organizational needs across both onsite and remote work environments. Essential Duties and Responsibilities: Leadership and Team Management: Lead, coach, and develop a team of Technical Support Analysts and Senior Technical Support Analysts Oversee workload distribution, employee performance, and career development planning Foster a collaborative, customer-focused, and high-performing team culture Provide technical guidance and mentorship to support professional gro...