Support Analyst - Trainer, Business Systems & Integrations

Job description

Support Analyst–Trainer, Business Systems & Integrations Company Overview: Scenthound is the nation’s first franchise concept dedicated to providing routine hygiene and wellness care for dogs. Our monthly S.C.E.N.T. (Skin, Coat, Ears, Nails, Teeth) services are revolutionizing how dog parents keep their pets clean and healthy. With a technology-driven model and rapidly expanding footprint, Scenthound is redefining the dog wellness industry and empowering franchisees nationwide with a strong, scalable brand. Position Summary The Support Analyst–Trainer is an integral member of Scenthound’s internal IT Team, working directly with the Director and Administrator of Business Systems & Integrations and in coordination with the company’s external IT support vendors. This role provides first-level business system support, training, documentation, and assists in the research, testing, and execution of technology projects. The Analyst plays a hands-on role in maintaining accurate IT metrics, KPIs, and scorecards that measure system performance, support efficiency, and user satisfaction. This role directly supports the Administrator and Director of Business Systems & Integrations by executing...