Donor Services Support Specialist

Job description

Overview Provides first point of contact for all Donor Services incoming regulated inquires, collection process issues and requests related to SOP questions. Provides timely document review, tracks errors and offers solutions for Donor Services processes. Acts as a liaison to resolve internal processing errors and delivers outstanding internal customer service. Responsibilities: The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. - Provides first point of contact support to incoming calls/emails/requests from Donor Services or representatives to answer questions, resolve issues and respond to inquiries - Provides excellent customer service by responding to inbound calls in a timely manner and displaying professionalism towards all customers and documents all call information according to standard operating procedures - Identifies Donor Service’s...