Service Manager

Job description

Title: Service Manager * Location: Richmond , CA – Onsite Classification: Exempt – Full time Compensation: $75,000 - $104,000+ Bonus + Full Benefits Day One Flexcar is completely reimagining car ownership. We offer the world’s first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operational expertise with technology, data, and AI, we’re transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing. What you’ll do: Oversee daily shop operations—including technicians and parts scheduling—to meet production and vehicle availability targets. Ensures service appointments and tow-in triage are completed within SLA, manages OOS backlog in partnership with the Site Lead, tracks and resolves efficiency issues, and maintains the parts procurement process and budget. Production, Workflow & Scheduling: Service Quality, Efficiency & Problem Solving - Hit production plans and outbound fulfillment targets through effective tech scheduling, task assignment, hourly plan tr...