Desktop Support Analyst ( location DK-Birkerød)

Job description

We are looking for a Desktop Support Analyst to join our IT team in Birkerød. This role is focused on delivering reliable, first-line support to end users across the business, ensuring that devices, applications, and systems operate efficiently. You will work in a modern IT environment where AI tools and automation are integrated into daily workflows, helping you resolve issues more effectively and continuously improve how support is delivered. The role: As Desktop Support Analyst, you will be responsible for delivering high-quality end-user support while contributing to efficient and structured IT operations. Your focus will include: You will also be expected to leverage AI assistants and automation tools to streamline tasks, improve response times, and enhance the overall support experience. - Providing first-line technical support across devices, applications, and connectivity - Supporting Microsoft 365 applications and user access requests - Managing laptop deployments and hardware lifecycle using modern provisioning tools - Handling incidents and service requests through the ticketing system, ensuring SLA adherence - Maintaining clear documentation and contributing to knowledg...