Customer Care Representative

Job description

The Role: Lovers of fitness and advocates for wellness businesses wanted! Our customer experience team supports our partners with using our product and helping them to grow their wellness businesses. We also represents the voice of our partners internally. If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you! Fitness & wellness providers already using Arketa is a Bonus 💃🏻 What You’ll Do: - Support our Partners (customers) by answering their questions with speedy, friendly responses via chat or email - Go above and beyond in creating a magical experience for our customers by hopping on a Zoom call to walk through their inquiries - Guide new Partners through the onboarding and migrating process - Host weekly webinars - Troubleshooting and problem solving quickly to deliver fast responses - Turn grumpy folks into our biggest fans using empathy, transparency, and de-escalation - Become an expert on all things Arketa by learning new tools and keeping our customers educated - Always advocating for our Partners while also advocating for Arketa - Report on insights + industry feedback from customers to improve prod...