Technical Support Representative

Job description

Job Title Technical Support Representative Job Description: Looking for a new start? Think bigger. Think Axis! At Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edge security solutions across the globe. While each ‘Axian’ has his or her own motivators, we all share the same core values. The Technical Services Representative - Tier I (Hybrid position) provides initial screening of all inbound technical support interactions via telephone, chat, and our online helpdesk. This is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, Massachusetts headquarters (after completing initial training and meeting desired KPI's). This gives our employees the much needed flexibility and helps us maintain contact with our culture and fellow Axians. Employees are welcome to work full time in the office if they prefer. Salary: $53,000 annually (English only role) $56,750 annually (Bilingual - English with Spanish/Portuguese/French) Shift and Language Requirement: 11:30 a.m. to 8:00 p.m. shift, and Spanish language is always a plus ! What You’ll Do Here…: Answer inbound customer inq...