eShop Manager

Job description

$21.77 - $23.27 PER HOUR: GENERAL PURPOSE: The purpose of this position is to accurately select and pack groceries and merchandise ordered on line by Harmons’ customers. This person will receive and check incoming orders, locate and gather the products from inside the store in a timely manner, and ensure that all orders are ready for customer pickup with attention to quality and freshness. This position is to increase direct website use through delivering an exceptional customer service experience. This person will respond to customers’ orders and inquiries, review requests, contact customers to clarify orders ensuring all necessary information is included, and may route questions to the appropriate department. This person will provide excellent customer assistance via email support and phone support. This person will provide training and support to other eShop associates to ensure the smooth and effective operation of the eShop department. ESSENTIAL DUTIES & RESPONSIBILITIES: - Follows established departmental and store policies and procedures - Receive and check incoming eShop orders - Assemble orders as necessary to match individual eShop invoices - Review and inspect orders ens...