Warranty Call Centre Operator

Job description

Not just a job…a communitya partnershipa team You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! We currently have opportunities for: Warranty Call Centre Operator The primary function of this position is to receive and enter all London Drugs Warranty registrations, answer customer service calls for inquires and warranty claims, demonstrating a friendly and professional attitude at all times to provide the best customer service for both London Drugs and the Warranty Division of London Drugs. Responsibilities include: - Assess and process warranty claims. - Direct customers to repair depots, London Drugs stores and Manufactures as warranties dictate. - Liaise between said depots, stores, manufacturers, customers and London Drugs Warranty Coordinator to resolve claims. - Enter all data accurately and in a timely manner. - Provide all records and/or reports as required. - Respond to all inquiries courteously and professionally and/or resolve customer complaints, redirecting all incoming calls as needed....