Member Advisor I

Job description

WHAT YOU WILL DO EVERYDAY: As a Member Advisor I, you will be responsible for building trust with members by cultivating, maintaining, and enhancing long lasting relationships with our members while maintaining a membership mindset and intentionally uncovering and connecting spend, save, borrow, and protect solutions to both current and prospective members. Develops relationships with existing and prospective members and networks in the communities we serve. Works as a member of the advisor team focusing on accounts and provides support for processing transactions as needed. Accountable demonstrating operational integrity for our internal and external members and ensures that actions and behaviors drive a positive member experience. Direct Reports: None: HOW YOU WILL MAKE AN IMPACT: 40% Create a positive and memorable member experience by cultivating, maintaining, and enhancing relationships in person, over the phone, or other channels as appropriate. Assist with problem resolution within scope of authority. Develop relationships with prospective members, managing the overall relationship building process and following up on leads. Ensure timely follow-up communication with members...