Rental Return Specialist

Job description

Description Core Responsibilities: - Conduct thorough visual inspections of vehicles upon return for any signs of damage. - Accurately document damage using video, photographs, and written reports. - Interact with returning customers to clarify any damage incidents in a courteous, professional manner. - Upload and organize inspection documentation in the company’s claims system. - Collaborate with the Claims Manager to prioritize and escalate claims. - Coordinate with Rental Fleet Service and Maintenance teams to flag vehicles for immediate attention. - Assist with identifying patterns of recurring damage or high-risk usage. Requirements: - Must possess and maintain a valid, unexpired drivers license. - Must possess and maintain a clean driving record. - High attention to detail with strong observational skills. - Excellent customer service and communication abilities. - Ability to work outdoors and walk around vehicles in all weather conditions. - Comfortable using mobile apps or tablets for data entry and photo capture. - Strong organizational and time management skills. - Prior experience in vehicle inspection, insurance, rentals, or claims (a plus, not required).