Design Lead

Job description

Job Description: We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation. As a Design Lead for the Airline Book and Manage experience, you will shape how customers discover, plan and purchase travel, and confidently manage their journey post‑booking—from flight changes and ancillaries to pre‑flight readiness. You’ll lead a high-performing design team and partner closely with Product, Technology, Commercial and Operations to deliver seamless, high-converting and customer‑centred digital experiences. You’ll simplify complex airline processes into intuitive journeys that build trust—especially in moments of change or uncertainty. - Lead the design of a seamless, world‑class digital booking and servicing experience for an Australian global brand - Leverage your expertise in acquisition and growth to t...