Conversation Designer

Job description

Job Description: We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation. In this Conversation Designer role, your focus will be on the customer-facing content of our new virtual assistants. The importance of persona, voice and tone should be self-evident to you, and you will use this knowledge to advance the way we craft the best conversational content possible for our customers, consistent with our brand. You will design, review and optimise the conversational content of our chatbots, voicebots, and messaging platforms, as well as advance design systems to allow such work to scale. You will work closely with stakeholders and your team from discovery through deployment to transform complex customer and operational challenges into scalable, user-centric solutions that align business objectives wit...