Service Delivery Manager (SDM)

Job description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. About the job you're considering: The Service Delivery Manager (SDM) is responsible for end-to-end service delivery, operational excellence, and client satisfaction across a complex application and platform landscape. The role owns SLA performance, governance, financial management, risk mitigation, and continuous improvement for business-critical enterprise and engineering R&D systems, while acting as the primary interface between delivery teams and client stakeholders Location: Remote anywhere in US: Your Role: - Own end-to-end ADM delivery for PLM (3DEXPERIENCE), MES, and regulated compliance applications. - Ensure SLA, KPI, and service quality compliance across L1/L2/L3 support oper...