Communication Specialist Part Time

Job description

- Provide Tier 2/3 support for Avaya Communication Manager 10.1/10.2 and related VoIP infrastructure, including Session Border Controllers (SBCs), voicemail, and call routing. - Serve as technical support for integration and operation of unified communications tools including: Oracle Cerner CareAware Connect, TigerConnect, Microsoft Teams (voice, chat, and meetings), iOS and Spectralink wireless handsets. - Coordinate MAC requests and troubleshoot system-wide telecom issues. - Train users on phone systems, voicemail trees, and UC features. - Maintain telecom asset inventory, documentation, backup schedules, and change management records. - Assist in telecom project implementations, including facility expansions and system upgrades. - Collaborate with clinical and IT teams to support communication workflows, on-call scheduling, and smart device provisioning. - Manage data circuits with carriers and maintain fiber/copper backbone documentation. - Support and test critical emergency systems including Code Blue, Overhead Paging, Emergency Notification, and power failure redundancy. - Ensure compliance with HIPAA, Joint Commission standards, and national patient safety goals as they rel...