Night Porter- WildLand Sutherland

Job description

One Wild Team “In nature, nothing stands alone. The whole supports the parts, and at the same time, the parts support the whole. And they do so effortlessly." The Role: WildLand Sutherland sits on the elemental North coast of Scotland, offering our guests the opportunity to immerse themselves in the natural rhythms of the countryside that surrounds us. Hope Lodge is a long-awaited new property opening early next year and the role will see you taking responsibility for the safety and security of the overnight operation, along with acting as the first point of contact for any guest concerns in this time. The role will see you patrolling the property, ensuring health and safety adherence and delivering an exceptional guest experience in all guest interactions. Key Responsibilities: Respond promptly and professionally to guest enquiries, concerns, or emergencies. Provide courteous and efficient customer service, demonstrating a professional and reassuring presence for guests throughout the night. Ensure a peaceful overnight environment by preventing disturbances and addressing any noise complaints or behavioural issues discreetly and effectively. Conduct basic site upkeep, ensuring ext...