Customer Service Advisor - Billing (FTC)

Job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We’re looking for a customer‑focused Billing Analyst to provide dependable, high‑quality billing support across telecoms and IT services. Acting as a trusted extension of our clients’ billing teams, you’ll play a key role in ensuring invoices are accurate, queries are handled with care, and customers feel supported every step of the way. Please note, this role is fixed term for a period of 9 months. What you'll be doing: Building strong working relationships with nominated customers and taking ownership of their billing experience Ensuring invoices are accurate, clear and delivered on time Carrying out regular checks to maintain billing quality and identify any potential issues early Supporting customers with billing queries, fraud checks and billing cycles in a calm, reassuring way Providing guidance and expertise using our Eclipse billing platform Helping customers understand their billing data and identify o...