Customer Relations and Operations Specialist

Job description

Overview The Customer Relations and Operations Specialist plays a critical role in delivering exceptional customer service while supporting key operational and administrative functions across the organization. Serving as a primary point of contact at the front desk, this position ensures a welcoming, professional, and service-oriented experience for all visitors, staff, and external partners. This is an on-site position, Monday through Friday, 8:00 a.m.–5:00 p.m. In addition to front desk and reception responsibilities, the role provides executive administrative support and contributes to a wide range of operational projects that support organizational effectiveness. The successful candidate will bring a strong customer-service mindset, attention to detail, and the ability to manage multiple priorities in a dynamic environment. Customer relations is the central thread throughout this role—shaping how services are delivered, how constituents and colleagues are supported, and how the organization is represented every day. Who is WFAA? The Wisconsin Foundation and Alumni Association is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the...