Digital Customer Care Specialist speaking German

Job description

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. In this role, you will be the first point of contact for customer inquiries related to our products and services. Your responsibilities include efficiently handling incoming calls and using digital communication channels to address customer needs. Additionally, you will play a crucial role in digitally connecting our customers to enhance their overall experience, while adhering to company policies and enhancing customer satisfaction. You'll be the main point of contact, nurturing positive relationships and collaborating with various departments for consistency and effectiveness. JOB RESPONSIBILITIES: Customer Care via Digital Channels & Customer Satisfaction: Manage incoming calls and respond to customer inquiries via email or social media. Provide accurate information about our products and services. Resolve customer complaints and issues promptly. Digital Customer Connectivity: Identify opportunities to improve digital interactions with customers....