Customer Experience (CX) Analyst

Job description

Company Description Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. Job Description: We are looking for a Customer Experience (CX) Analyst who is responsible for examining every touchpoint of the customer journey to identify pain points and opportunities for improvement. In this role you’ll be responsible for bridging the gap between raw data and actionable strategy, ensuring that the voice of the customer drives business decisions. Your Contribution to Something Big: - Gathering feedback from various channels including post-interaction surveys, social media, market places, review sites, and direct customer complaints - Visualizing the end-to-end customer lifecycle to identify touchpoints where the company either wins or loses customer satisfaction - Investigating drops in touchpoint scores to find the underlying operational or technical issues - Develop and maintain data flows using Python and APIs to retrieve, transform, and prepare data from extern...