Capacity Planning Analyst
OneMain Financial · Fort Mill, South Carolina, US
This position is responsible for managing the Capacity Plan and Performance Management for Operations within a specific line of business.
Job description
This position is responsible for managing the Capacity Plan and Performance Management for Operations within a specific line of business. The ideal candidate will partner with several key business units to ensure appropriate staffing, ROE and budget considerations are cared for as it relates to Operations including Sales, Care, Collections, Recovery, and various supporting functions within Operations. Responsibilities: Qualifications: - Manage monthly and/or quarterly Cap Plans for designated business units. - Develop, prepare and analyze current and projected workload, resource availability, and any constraints or limitations to project future capacity needs to allow the business to effectively meet performance expectations. - Compare projected need with the available resources to identify any potential capacity gaps and alignment with budget. - Monitor attrition rates across business units and identify backfill needs and monitor run rates. Organize approvals for add to staff roles to COO. Develop simple ROI arguments for adding additional FTE as needed. - Analyze results of operations and performance based on existing reporting and ad hoc analytical business needs. - Partner with...