Client Contact Associate Advanced with German language

Job description

Every day, our teams innovate in the financial world. We work together to work smarter and make a difference at the same time. We focus on diversity and inclusion and give everyone on the team a voice. And we celebrate our success together. If you want to make a difference in the fintech industry, we would like to know from you: Are you FIS ? We are currently looking for an experienced Financial Services Account Associate Senior with German to support the Client Services team for our location in Poznan. About your role: The telephone and written answers from everyday to complex inquiries of our customers and consultants. Responding to our customers' problems and finding solutions. Compliance with quality standards, possible control function. Verification of customer orders and, if necessary, corresponding post-processing. Escalation of difficult issues and complaint management. Participation in projects to implement the company's goals and improve certain processes. What you bring: 1-2 years of experience Work experience in finance Experience in customer service – spoken and written Languages: Fluent German (at least C1), and good English A high degree of accuracy, quality and serv...