Technical Product Specialist, Decision Support

Job description

As a Decision Support Technical Product Specialist , you will own complex, data-driven issues from initial investigation through resolution for our StrataJazz healthcare customers . This role combines deep technical problem solving— leveraging data models, system behavior , and SQL driven insights —with clear, confident customer communication. While this role involves resolving customer-submitted tickets, it goes beyond basic ticket handling—it is a problem-solving role requiring curiosity, diligence, and accountability. You will act as a trusted technical partner to customers, diagnosing root causes, identifying downstream impacts, and delivering solutions you can confidently stand behind. How You’ll Make an Impact: - Investigate and resolve complex customer-reported issues related to data, system behavior, and application functionality - Use SQL and system knowledge to analyze data discrepancies, validate outputs, and identify root causes - Own issues end-to-end, from initial intake through resolution and follow-up - Identify related or downstream issues beyond the initial problem statement - Validate solutions thoroughly before communicating outcomes to customers - Effectively p...