Digital Call Center Representative

Job description

Digital Call Center Representative 📍 Location: Williamsville, NY 🕒 Start Date: May 2026 📅 Schedule: Full-time | Must have flexibility Monday–Friday: 8:00 AM–9:00 PM/ Saturday & Sunday: 9:00 AM–5:00 PM. Paid training M-F from 8am to 4:30pm for several weeks. After training, a consistent weekly schedule will be assigned based on business needs and will include one weekend shift per week. Each quarter, employees can bid for different shifts if they would like. 🏢 Work Arrangement: First 6 months: 100% on-site After 6 months: If successfully performing, ability to work 1 day from home per week 💵 Pay: $20–$24 per hour (based on experience) + 10% shift differential for shifts after 8:15pm Why M&T?: We've become one of the nation's strongest banks by knowing what matters most to our customers – and our employees. Experience the advantages of working in a large company with the rewards of working in a local, community-focused organization. You'll be encouraged to pursue your personal career goals and make a difference in ways that matter most to you. About the Role: As a Contact Center Service Representative, you’ll be the voice of M&T Bank—delivering exceptional service during inbound and...