Store Supervisor

Job description

Position: Store Supervisor (30 hours per week) Location: Samsonite Ashford Store, Designer Outlet Ashford, Unit 11 Kimberley Way, Ashford TN24 0SD Availability: May 2026: Job Purpose: - The Store Supervisor is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets. - The Store Supervisor includes but is not limited to the following major accountabilities: Store Performance and Analysis: - Has awareness of every communication and instruction sent to the store. - Is aware of store budget and targets and has a good understanding of KPI’s. - Reports any information that can contribute to the success of the store. Customer service: - Applies the 4 mandatory selling standards with each and every customer. - Applies every step of selling processes proposed by Training Manager, exploiting every customer opportunity. - Uses up-to-date technical product knowledge to generate sales. - Actively builds customer loyalty encourages personal trade. - Provides outstanding and inspiring service delights beyond customers expectations by going the extra mile. - Exceeds the company target Mystery Shopping re...