Complaints Associate

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Key Tasks and Responsibilities: - Promote a culture of compliance by raising awareness of compliance and regulatory matters and encourage adherence to applicable laws and regulations. - Ensure complaints are investigated promptly, fairly and in line with all company procedures and regulatory expectations whilst promoting a culture to ensure the same across the business. - Analyse complaints, providing insights in product, team, and service performance and performance against market peers Ensuring robust and operational complaints policies and procedures are embedded across the business. - Support the embedding of an effective root cause analysis mechanism. - Support the Complaints Manager in providing an accurate and insightful complaint data suite and reporting, working with the Complaints Manager, and colleagues in Compliance to identify poor customer outcomes and drive necessary change...