Service Desk Analyst Sr.

Job description

If you are an Internal City Employee, Retiree or Dependent/Survivor of a City Employee please apply internally via Career Icon in your Workday account. Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life. Department: GG_Technology: GG Information Technology Administration Salary Range Minimum: $33.16 Salary Range Maximum: $53.60 Closing Date: 05/06/2026 Job Details: This is a senior-level technical and operational position within the Service Desk responsible for providing Tier 3 escalation support, technical leadership, and day-to-day operational continuity. The Senior Service Desk Analyst serves as the highest technical authority within the Service Desk and acts as the operational lead when the Service Desk Manager is unavailable. The role oversees advanced endpoint management, mobile device platforms, automation initiatives, and lifecycle operations w...