Intake Specialist

Job description

Modern Family Law , a rapidly expanding law firm specializing in Family Law, is seeking a remote Intake Specialis t to join our sales team in Colorado, Texas or Georgia . This candidate will be required to work a MST timezone shift . If you are a dedicated professional seeking a dynamic and rewarding career in client services, this is your opportunity to shine with a leading firm. As a key member of our intake department, you will play a critical role in welcoming potential clients and guiding them through their initialinteractions with the firm. Your ability to communicate clearly and empathetically, manage client records with precision, and collaborate with other departments will ensure a positive and seamless intake experience. Primary Duties: - Monitor and respond promptly to inquiries across email, chat, and web forms, providing potential clients with information about the firm’s services and setting expectations for the intake process. - Conduct conflict checks to ensure compliance with firm policies. - Answer incoming calls with professionalism and empathy, transferring calls to the appropriate team members, and handling voicemails and follow-ups as needed. - Manage and upda...