Field Service Engineer (Coffee)

Job description

A Coffee Field Service Engineer is responsible for installing, maintaining, repairing, and servicing commercial and domestic coffee machines at client sites. This role requires a blend of technical expertise, customer service skills, and a passion for coffee equipment. The engineer acts as the face of the company, ensuring client satisfaction through prompt and professional service. Requirements: Key Responsibilities: ·Installation: Assemble and install coffee machines and related equipment at client locations, ensuring all devices are operational and meet safety standards. ·Maintenance: Perform scheduled preventative maintenance on a variety of coffee machines, grinders, and related equipment to minimise breakdowns and prolong lifespan. ·Repairs: Diagnose faults, replace parts, and repair mechanical issues on-site or in the workshop as required. ·Customer Support: Provide technical advice, training, and guidance to customers regarding machine operation, cleaning, and basic troubleshooting. ·Documentation: Complete detailed service reports, log parts used, and maintain accurate records of work undertaken. ·Stock Management: Manage van stock levels and order replacement parts as nec...