Customer Service Agent - Spanish/English Bilingual

Job description

Job DetailsLevel: EntryJob Location: Saint John, NB E2J 1M5Position Type: Full TimeEducation Level: High SchoolSalary Range: $17.00 - $17.00 HourlyTravel Percentage: NoneJob Shift: AnyPlease note - Cloud5 Communications cannot hire anyone on a Work Permit at this time due to Immigration rules. Specifically, we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all. Excellent opportunity for a Bilingual (English/Spanish) position with Cloud5 ***Work from home opportunity. Candidates must have a dedicated, private home workspace with reliable high-speed internet connection. This will be evaluated during the interview process. PURPOSE: Customer Service Agents answer phones, chats, or emails to assist customers in booking suitable hotel reservations. They accurately record customer information, and, if applicable, advise customers about available upgrades or specials that may enhance their experience. Customer Service Agents help customers alter or cancel reservations, as necessary. The ideal candidate has impeccable phone and email manners, strong communication and customer service skills, and keen atten...