Senior Wine Associate - Vino Volo Wine Bar

Job description

The Senior Wine Associate leads the team in charming and captivating Vino Volo customers through sophisticated customer service and wine expertise at the tasting bar, in the tasting lounge, or in the retail section of the bar. They ensure guest satisfaction through proper training of employees and adhering to company SOPs. They make sure team members perform a variety of tasks, from preparing food, stocking supplies, serving, proper cash-out procedures, Squirrel and CTUIT training and cleaning tables and counters, resetting/bussing tables, greeting guests and answering questions. You will create and deliver first-class experiences for the traveling public by impressing customers with the Vino Volo experience. In joining our team, you commit to supporting this mission by demonstrating our service standards at all times, and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected. DUTIES AND RESPONSIBILITIES: All Vino Volo positions, including the Senior Wine Associate, require that you embody a positive company image by providing courteous, friendly, and efficient service to customers and team members at all times....