Employee Benefits Assistant Account Manager

Job description

Job DetailsJob Location: Springfield Branch - Springfield, MO 65807Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: NoneJob Shift: DayJob Category: Employee Benefits SupportSUMMARY: The Employee Benefits Assistant Account Manager provides administrative support to colleagues, clients, and carriers in the EB department. Must maintain service and sales delivery standards and perform essential functions to ensure the quality and service guidelines developed by the agency are provided. ESSENTIAL FUNCTIONS: Enter new client and update existing client information in CRM Keep client files up to date with current information for both clients and carriers Comply with communications from clients, colleagues, and carriers; facilitate claims, billing, and eligibility resolution; refer to Producer/Account Manager/Account Executive as needed Assist with life transitions, including employees approaching Medicare, dependents aging out of coverage eligibility, and COBRA eligibility Gather client census data, current/renewal plan design and rate information, historical claims experience data, and any additional related materials required to prepare RFP for client renewals and...