CHOICES Consumer Advocate- West Grand Region

Job description

Our CHOICES Member Advocacy team is hiring for a Consumer Advocate! We are seeking a passionate and solutions‑driven Member Advocate who is committed to elevating the voice of TennCare CHOICES members and strengthening the quality of Long‑Term Services and Supports across our community. In this role, you will serve as a trusted navigator, problem‑solver, and program champion—helping members access services, resolve concerns, understand their rights, and stay safe and supported in the settings they call home. You will lead key member‑facing initiatives, including the facilitation of member Advisory Board meetings and forums, stakeholder discussions, and work collaboratively to bring resolution to member issues or concerns, ensuring that member experiences and feedback shape program improvements. Your work will also drive quality at a system level through conducting quality of life surveys, analysis of member feedback, and collaboration with TennCare and statewide partners to strengthen outcomes and advance person‑centered practices. This position is ideal for someone who wants to make a measurable impact on how older adults and individuals with disabilities experience care, dignity,...