Residential Service & Project Coordinator

Job description

About BRAVAS At BRAVAS, we transform homes into extraordinary living experiences. As the nation’s #1 luxury technology integrator, we design and deliver premium solutions - lighting, shades, A/V, networking, home automation, and more, that make life effortless, beautiful, and connected. We partner with homeowners, architects, builders, and designers on some of the most spectacular homes in the country. And we’re growing. The Role: The Field Service Manager is responsible for overseeing AV and Security Services for our Indianapolis location, including scheduling of the security and AV technicians. This role oversees the performance of both the AV and Security Services teams. This role is measured on both profitability and client satisfaction. Supervisory Responsibilities: This position is directly responsible for developing and implementing operational strategies aligned with the overall business strategy for the Field Service team that covers both AV and Security. - Lead, evaluate, and develop AV & Security Services team; hire, onboard, and train new staff - Manage service operations, including ticket triage, scheduling, delegation, and work order oversight - Resolve client escalat...