Product Support Specialist

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Location: Edmonton, AB | Monday–Friday (5x2) | Full-Time, Permanent The Product Support Specialist plays a critical role in executing the product support strategy for our mining customers. In this hybrid position, you will build strong partnerships with external customer contacts and internal support teams to ensure Finning delivers best‑in‑class product support solutions. A key responsibility of this role is leveraging strong Excel and data analysis skills to support component forecasting by reviewing equipment and component data, identifying trends, and translating insights into clear, actionable recommendations on which machines and components need to be addressed. Your efforts will focus on maximizing customer fleet productivity and uptime through proactive, data‑driven solutions. Additionally, you will work to grow Finning’s parts and service market share by developing profitable, long‑term product support solutions in close collaboration with internal teams and Caterpillar. Job Description: Manage the successful execution of assigned product support business for your mining accounts. Ensur...